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What to Look for in a Property Management Company: Key Questions to Ask

Written by Portia | Mar 15, 2025 1:50:53 AM

 

Choosing the right property management company can make or break your rental investment. A great management team will maximize your rental income, reduce vacancies, and handle tenant issues smoothly, while the wrong one can lead to costly mistakes and constant headaches.

So, how do you find the best fit for your needs? Here are the key questions to ask when evaluating a property management company.

1. What Services Do You Offer?

Not all property managers provide the same level of service. Some handle only rent collection, while others offer full-service management, including marketing, maintenance, legal compliance, and tenant relations.

βœ… Look for:

  • Tenant screening and placement
  • Rent collection and financial reporting
  • Maintenance and emergency repairs
  • Lease enforcement and evictions
  • Legal compliance and inspections

πŸ›‘ Red flag: If a company is vague about its services or only offers partial management, it may not be a good long-term solution.

2. How Do You Market Vacant Properties?

A slow rental process means lost income. Ask how they attract tenants and get properties rented quickly.

βœ… Look for:

  • Listings on major rental websites
  • Professional photography and video tours
  • Social media and local advertising
  • Fast response times to inquiries

πŸ›‘ Red flag: If they rely only on yard signs or outdated advertising methods, your property may sit vacant longer than necessary.

3. How Do You Screen Tenants?

Placing the wrong tenant can lead to late payments, property damage, or evictions. A thorough screening process is essential.

βœ… Look for:

  • Credit and background checks
  • Employment and income verification
  • Rental history and landlord references

πŸ›‘ Red flag: If they don’t verify income or past rental history, you could end up with unreliable tenants.

4. How Do You Handle Rent Collection and Late Payments?

Cash flow is key in rental property management. A good company will have a clear and firm rent collection process to ensure you get paid on time.

βœ… Look for:

  • Online rent payment options
  • Automated reminders for tenants
  • Clear late fee enforcement policies

πŸ›‘ Red flag: If they are vague about how they handle late payments or frequently deal with unpaid rent, it could be a sign of poor tenant management.

5. How Are Maintenance and Repairs Handled?

Property upkeep is crucial for preserving value and keeping tenants happy. Find out how the company deals with maintenance issues.

βœ… Look for:

  • A network of licensed and insured vendors
  • 24/7 emergency maintenance services
  • Regular property inspections

πŸ›‘ Red flag: If they delay repairs or don’t perform inspections, you could end up with bigger (and more expensive) issues down the line.

6. What Are Your Fees and How Are They Structured?

Property management fees can vary, so it’s important to understand what you're paying for.

βœ… Look for:

  • Transparent pricing with no hidden fees
  • A fair percentage of collected rent (typically 8-12%)
  • Clear policies on leasing and renewal fees

πŸ›‘ Red flag: If they have multiple hidden fees or charge a management fee even when the unit is vacant, be cautious.

7. How Do You Handle Evictions?

While no one wants to deal with evictions, having a solid plan in place is essential.

βœ… Look for:

  • Clear lease enforcement policies
  • Knowledge of Arizona’s eviction laws
  • Assistance with legal paperwork and court filings

πŸ›‘ Red flag: If they seem unfamiliar with eviction laws or don’t have a process in place, you could face delays and legal trouble.

8. What Technology Do You Use?

A modern property management company should use technology to streamline operations and keep landlords informed.

βœ… Look for:

  • Online portals for rent payments and maintenance requests
  • Digital lease signing and document storage
  • Monthly financial reports available online

πŸ›‘ Red flag: If they rely only on manual processes and paperwork, managing your property may be inefficient and outdated.

Final Thoughts: Choosing the Right Property Management Company

A great property management company should protect your investment, maximize profits, and make your life easier. Asking the right questions upfront ensures you partner with a company that aligns with your goals.

πŸ“© Looking for expert property management? Kilby PLLC Investment Realtors provides top-tier management services to help you get the most from your rental properties. Contact us today to learn more!